PRIVACY POLICY & PLATFORM TERMS – TRACTORXPERT.COM
- Electronic Record, User Consent & Acceptance of Platform Terms
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and rules made thereunder, as amended from time to time. This electronic record does not require any physical or digital signature.
By accessing, browsing, or using www.tractorxpert.com (“Website”), you confirm that you have read, understood, and agreed to:
- This Privacy Policy
- The platform usage conditions, limitations, disclaimers, and obligations stated herein
Your continued use constitutes your free, informed, specific, and unconditional consent for the collection, use, storage, processing, and disclosure of your information in accordance with Sections 43A and 72A of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), TRAI regulations, and other applicable Indian laws.
If you do not agree, please do not use the Website or its services.
- Introduction, Scope & Nature of Platform
TractorXpert.com (“TractorXpert”, “we”, “us”, “our”) is a digital information and discovery platform providing content, tools, and lead-generation services related to:
- Tractors, harvesters, and farm implements
- Loans, insurance, valuation tools, and EMI calculators
- Dealer, lender, and service partner listings
Important Platform Disclaimer:
TractorXpert does not sell products and does not directly provide loans, insurance, or financial services. All products, approvals, pricing, loan disbursals, insurance issuance, and transactions are entirely handled by third-party dealers, banks, NBFCs, insurers, or service providers.
This policy applies to all visitors, users, farmers, dealers, lenders, partners, and service providers accessing the Website.
- Information We Collect
- a) Personal Information
We may collect personal information voluntarily provided by users, including:
- Full name
- Mobile number
- Email address
- Location (city, district, state)
- Enquiry details related to products or services
- Any other information submitted through forms, calls, WhatsApp, or emails
We do not knowingly collect sensitive personal data such as passwords, banking credentials, biometric data, or financial account details unless required by law.
- b) Non-Personal Information
Automatically collected information may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring URLs
- Cookies and analytics data
- Purpose of Collection & Use
Information is collected and processed for the following lawful purposes:
- Responding to enquiries and user requests
- Sharing relevant leads with dealers, lenders, insurers, or service partners
- Improving website performance, content, and user experience
- Sending service-related updates and promotional communication
- Analytics, research, and performance monitoring
- Fraud prevention and platform security
- Compliance with legal, regulatory, and contractual obligations
- Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. Users may disable cookies through browser settings; however, certain features of the Website may not function optimally.
- Data Sharing & Disclosure
- a) With Dealers, Lenders & Service Partners
User information may be shared with authorised:
- Tractor, harvester, and farm implement dealers
- Banks, NBFCs, and financial institutions
- Insurance companies
- Valuation, logistics, and service partners
Such sharing is strictly limited to fulfilling user-initiated enquiries or requests.
- b) Legal & Regulatory Disclosure
Information may be disclosed to government authorities, courts, regulators, or law-enforcement agencies when required under applicable laws.
- c) Aggregated / Anonymised Data
We may share anonymised or aggregated data for analytics, research, or business insights without identifying individual users.
- Data Security Measures & Limitation of Liability
We implement reasonable security practices and procedures, including technical, administrative, and operational controls, to protect user information.
Force Majeure & Security Limitation
While we strive to protect data, no digital system is entirely secure. TractorXpert shall not be liable for loss, unauthorised access, or misuse of information caused by events beyond reasonable control, including cyber-attacks, system failures, natural disasters, governmental actions, or other force majeure events.
- User Rights & DPDP Act (2023) Compliance
Users (“Data Principals”) have the right to:
- Access personal data
- Request correction or erasure
- Withdraw consent
- Opt out of marketing communications
- Seek grievance redressal
Requests may be submitted to the Grievance Officer mentioned below and will be handled as per applicable law.
- Communication Authorization (TRAI Compliance)
By submitting your contact details, you expressly authorise TractorXpert, its affiliates, dealers, lenders, insurers, and partners to contact you via calls, SMS, WhatsApp, or email, even if registered under NDNC, in accordance with TRAI regulations.
Opt-Out:
You may withdraw consent at any time by emailing contact@tractorxpert.com with your registered contact details.
- Third-Party Links & External Websites
The Website may contain links to third-party websites. TractorXpert is not responsible for the content, privacy practices, or security of such external sites.
- Data Retention
Personal data is retained only for as long as necessary to fulfil business, legal, or regulatory requirements and is thereafter securely deleted or anonymised.
- Children’s Privacy
The Website is not intended for individuals below 18 years of age. Any personal data relating to minors, if identified, will be deleted.
- User Obligations & Acceptable Use
Users agree to:
- Provide accurate and lawful information
- Use the Website for legitimate purposes only
- Not submit false, misleading, or unlawful content
TractorXpert reserves the right to restrict access or remove content for violations.
- Intellectual Property Rights
All content, trademarks, logos, text, and designs on the Website are the exclusive property of TractorXpert and may not be copied, reproduced, or used without prior written consent.
- Governing Law & Jurisdiction
This Privacy Policy and all platform usage are governed by the laws of India, with exclusive jurisdiction vested in courts at Indore, Madhya Pradesh.
- Changes to This Policy
TractorXpert reserves the right to modify this Privacy Policy at any time. Continued use of the Website after changes constitutes acceptance of the revised policy.
- Grievance Officer
Email: contact@tractorxpert.com
Address: 28A, Shantinath Puri, Indore, Madhya Pradesh 452009
Business Hours: Monday to Friday (10:00 AM – 5:00 PM)